Welcome to 5 Star Support
Welcome to the Dealer Car Search Training Series, where we'll guide you through an overview of the key categories within Dealer Car Search.
Should you require assistance logging in, please reach out to our dedicated support team for prompt assistance.
Watch Welcome Video
Dealer Car Search Departments
Submitting Dealer Requests
SEO Team
- Ideal process - Create a case in Sysadmin and assign to 'SEO Team' with the Reason : 'SEO'. (fastest)
- Next best process - Send email to webteam@dealercarsearch.com and a Team Member will assign case to SEO Team in a first in first out process.(slower but acceptable)
- Poor process - Asking for a dealer request in a direct email, Teams message or phone call. (extremely slow and high chance of being completely missed and/or not documented)
Web Team
- Ideal process - Create a case in Sysadmin and assign to 'Web Team' with the Reason : 'Website Change'. (fastest)
- Next best process - Send email to webteam@dealercarsearch.com and a Team Member will assign case to Web Team in a first in first out process. (slower but acceptable)
- Poor process - Asking for a dealer request in a direct email, Teams message or phone call. (extremely slow and high change of being completely missed and/or not documented)
Support Team
- Ideal process (fastest) - Create a case in Sysadmin and assign to 'Customer Service'
- Next best process (slower but acceptable) - Send email to support@dealercarsearch.com and a Team Member will assign case to Support Team in a first in first out process.
- Poor process(extremely slow and high chance of being completely missed and/or not documented) - Asking for a dealer request in a direct email, Teams message or phone call.
Domain Team
- Ideal process - Create a case in Sysadmin and assign to 'Domain Team' (fastest)
- Next best process - Send email to domains@dealercarsearch.com and a Team Member will assign case to Domains Team in a first in first out process. (slower but acceptable)
- Poor process - Asking for a dealer request in a direct email, Teams message or phone call. (extremely slow and high chance of being completely missed and/or not documented)
Data Team
- Ideal process - Create a case in Sysadmin and assign to 'Data Team' (fastest)
- Next best process - Send email to datateam@dealercarsearch.com and a Team Member will assign case to Data Team in a first in first out process. (slower but acceptable)
- Poor process - Asking for a dealer request in a direct email, Teams message or phone call. (extremely slow and high chance of being completely missed and/or not documented)
* Rule of Thumb: The sooner a sysadmin case is created the sooner it can be assigned and worked by a Support Team member. You may follow up on a case via Teams, email and phone call once the case is in the system.
